Customer Services

At Nowgem Jewellers, we have an important responsibility to our valued customers to deliver only quality and authenticity in each and every piece of jewelry and gemstone we sell.

Our strict quality standards are met by careful and professional inspection of every item that leaves our store. We want to make sure our customers are provided with all the enjoyment and excitement a precious stone or a fine piece of jewelry has to offer.  


Ordering Information -view

    * How do I place my order ?
    * Do you offer custom orders ?
    * What is the return policy ?
    * How much is my delivery cost ?
    * When will my order leave by ?

Guarantees   -view

    * Quality Guarantee
    * Do you offer a warranty on your jewelry ?
    * Do you offer other items not available online ?
   
Pricing and Billing -view

    * Are all of your prices current ?
    * Do you offer a layaway policy ?
    * Do I have to pay sales tax ?
    * I have a question on my charges.
    * Payment options
    * I need a copy of my receipt/invoice.

Buyer's Guide -view

    * Do you have a physical location I can visit ?  
    * How do you sell loose gems ?
    * Do you publish a catalog ?
    * How do I care for my Jewelry ?
    * How do I find my product ?
    * Do you offer repairs ?
    * What are your store hours ?
    * How do I contact you ?

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